Terms and Conditions

 Hub City Vacations acts as a booking agent for independent suppliers, such as airlines, hotels, cruise lines, and tour operators. We are not responsible for the acts, omissions, negligence, or bankruptcy of these third-party suppliers.  You acknowledge that your travel plans may be interrupted or cancelled by the supplier, a government entity, or other third party over which we have no control. 

 All pricing and availability is subject to change until either a deposit is made or the package is paid in full.  In most cases, only a deposit is required to secure your booking. All final payments must be received by the final payment date specified on your itinerary. If payment is not received by the final payment date, reservations are subject to automatic cancellation, and all or a portion of your deposit may be forfeited.  

 To change or cancel your itinerary, you must do so in writing prior to your originally scheduled departure. No value remains after departure. All supplier fees are subject to their specific cancellation policies. Refer to their individual websites or your booking documentation for specific details. Additionally, Hub City Vacations charges a $100 administrative cancellation fee per booking. This fee is charged to cover at least part of our time spent planning and booking your vacation package, as we do not receive commission on cancelled bookings.  The cancellation fee may be waived if the vacation package is rebooked within 7 calendar days. Refund timelines vary by supplier. 

 Always double check your documents for accuracy of dates, locations, and names.  You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID for domestic travel.  If traveling internationally, the names on your documents must match your passport.  If you are or will be recently married and there is a conflict between your government-issued ID and your passport, please inform us as soon as possible.  Please note, the REAL ID requirements are now in place.  If your government-issued ID does not meet the REAL ID standards, you may be required to pay fees at the TSA screening point. 

 We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov,  click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions. Ultimately, it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; and in-country requirements, such as visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense.  

 Suggested check-in for domestic flights is 1 to 1 ½ hours and 2 to 3 hours for international flights. Due to heightened security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your airline's specified time could result in denied boarding.  If you fly frequently, we suggest TSA Pre-Check or Clear. 

 You must have a valid passport book to travel internationally by air.  Passport cards are only valid for travel to Mexico and Canada by ground.  Most countries require your passport to remain valid beyond your intended return date in case of an emergency which requires you to stay longer than planned.  In most cases, this is a 6-month requirement, but may differ by country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non­-US citizen, different immigration requirements apply. Without proper identification, or passport and necessary visas, you will not be permitted to depart. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination.  Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel. 

Prices are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.  We actively monitor pricing and may reach out to you regarding rebooking of your package to obtain better pricing or amenities as new promotions are released. 

We strongly advise that all travelers obtain comprehensive travel insurance immediately upon booking your trip. Your policy should cover trip cancellation, emergency medical treatment, repatriation, baggage loss, and any specific activities you plan to undertake. It is your sole responsibility to ensure that the insurance policy chosen is adequate and suitable for your specific needs. We recommend consulting with an independent insurance specialist to review coverage limits, exclusions (such as pre-existing medical conditions), and definitions. If you choose to travel without adequate travel insurance, you acknowledge and agree that you do so at your own risk. You hereby release Hub City Vacations and any other commercial entity involved from any and all liability, claims, or financial losses incurred due to trip cancellation, medical emergencies, lost luggage, or other unforeseen events that would have been covered by an insurance policy. If Hub City Vacations provides a quote, link, or facilitates the purchase of travel insurance from a third-party provider, we act solely as an introducer. We are not the insurer and do not provide advice on policy suitability. Any claims or policy queries must be directed to the insurer. 

 Informal Resolution & Mandatory Mediation: 

In the event of any dispute, claim, or controversy arising out of or relating to this travel booking or agreement, the parties shall first attempt to resolve the matter informally. If informal discussions do not resolve the dispute within thirty (30) days, the parties must submit the dispute to mandatory, non-binding mediation administered by the American Arbitration Association (AAA) under its Consumer Mediation Procedures. The mediation shall take place in Jackson, Tennessee or via video conference. Both parties agree that completing mediation in good faith is a mandatory condition precedent that must be fulfilled before filing for arbitration.

Binding Arbitration: 

If mediation fails to resolve the dispute within forty-five (45) days of the mediation request, the dispute shall be settled by binding arbitration administered by the AAA in accordance with its Consumer Arbitration Rules. The place of arbitration shall be Jackson, Tennessee or conducted virtually. Tennessee law shall govern this agreement. Judgment on the arbitrator's award may be entered in any Tennessee court holding jurisdiction.

Loss Mitigation & Liability Caps:

Time Limitation: 

Any claim or demand for mediation must be brought within one (1) year from the date the travel services were completed or scheduled to be completed. Failure to file within one year constitutes an absolute waiver of the claim.

Limitation of Liability: 

The travel agent’s maximum aggregate liability for any claims arising out of this agreement shall be strictly capped at the total amount of commissions or fees paid directly to the travel agent for this booking, excluding any funds passed through to third-party travel suppliers (e.g., airlines, resorts, cruise lines).

Attorneys' Fees: 

Each party shall bear their own costs, expenses, and attorneys' fees incurred during the informal negotiation, mediation, and arbitration processes, regardless of who wins.

Class Action Waiver:

Both parties agree that any dispute resolution proceedings will be conducted solely on an individual basis. The client expressly waives the right to file or participate in a class, collective, or representative action.

These Terms and Conditions and all travel bookings or purchases made through Hub City Vacations shall be governed by and interpreted under the laws of the State of Tennessee, without regard to its conflict of laws rules. Hub City Vacations is a home-based travel agency and does not accept walk-in traffic at it's physical address of 16 N Timber Ln, Finger, TN 38334. Any legal dispute arising hereunder shall be resolved exclusively in the courts of competent jurisdiction in McNairy County, Tennessee.